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P-EBT Card Information

How do I activate the P-EBT card?   DHHR mailed all eligible families a letter with student-specific information necessary to activate the card. Marshall County Schools does not have this information and will not be able to provide it to you or send you a new letter. However, each month, DHHR will be sending new letters to families for the next benefit period. It will contain information that was on your original letter to help you with card activation and understanding your child’s benefits. Your new letter for the next benefit period will be arriving soon.   What happens if I have lost, misplaced or never received a letter from DHHR?  1.	You may call the P-EBT hotline at 304-756-5431 and a representative will assist you. Please be advised, they will only be able to speak to the guardian on file – and guardians will have to complete a verification process over the telephone before student specific information is released.   2.	You may email the P-EBT inbox at

P-EBT cards are in the process of being mailed to more than 220,000 students in West Virginia. Marshall County students should expect to receive their card by the end of April.

Have a question or need assistance? Call the P-EBT hotline at 304-756-5431 or email